Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price. We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.

Most airlines now charge for in flight meals. Many airlines do not offer a meal service on all flights, however you have an option to place your meal request when you purchase tickets on line, or you can call the airline directly. Please note, special meal requests must be done at least 24 hours prior to the scheduled departure. These requests are not guaranteed and are at the discretion of the airline.

When booking with skyflyerz, we want you to be confident that you have found a great deal. That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site up to 10 PM EST, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund.

Your name, credit card number, address, postal code must be entered exactly how it appears on your credit card statement. Please contact your credit card company and confirm the information you’re entering onto the website is exactly the same as they have in their records. Alternatively you may try and book your reservation with another card. If you do not have another credit card, please contact our Customer Service team for assistance at (877) 350-7701.

Infants, under the age of 24 months, will usually travel at no charge as long as they are seated on an adult's lap, depending on the flights chosen, this should be verified with one of our Customer Service agents. Only one infant is allowed to travel as a lap child per adult. Infants traveling internationally will be required to pay taxes and carry a paper ticket even though they are traveling on the adult's lap. Please contact our Customer Service team at (877) 350-7701 to book an infant ticket.

As flights fill up throughout the day, the airline’s fares change frequently. We are, therefore, unable to quote any fares via email. You may also contact our Customer Service team at (877) 350-7701 for assistance.

Most airlines do not offer a child’s discount and will charge full fare for children over 24 months of age. For International flights, child and infant fares vary depending on the airline.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area. which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear. Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored. Please note:

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

If you are unable to assign your seats, please contact our Customer Service team at (877) 350-7701 for assistance.

Airline fares change throughout the day based on demand and availability. Between the time of your flight search and actual booking, seat inventory in a particular booking class may sell out, airlines then place their available inventory at a higher price. We monitor these changes closely and make every effort to keep inventory and fares in our displays as current as possible.

Yes. skyflyerz offers phone assistance 24 hours a day, 7 days a week, 365 days a year to meet your travel needs. Please contact our Customer Service team at (877) 350-7701 for assistance.

Due to the processing time involved, some bookings may require up to 24 hours while others may take up to three business days, therefore you may not be able to book last minute travel. However you may contact our Customer Service team at (877) 350-7701 for assistance.

Yes. This is a multi-city option. Our booking engine allows you to search fares in many different ways such as flying into one city and returning from another.

Most Airfares listed on the Fare Listing Screen include Taxes but some Consolidator Fares are shown as net fares only. For these Consolidator fares- Taxes, security charges and other fees for Air tickets are calculated and shown at the final step of the Flight Search (Flight Listing / Availability) in the Cost per Person field.

Airline regulations prohibit us from holding reservations. Also, to ensure you receive the discounted fare you found on skyflyerz.com, you need to purchase the ticket(s) immediately. Airfares are not guaranteed until ticketed.

Yes, you can. Many airfares allow stopover(s). Just click on the "Multiple Cities" tab on the "Flight Search" screen and proceed to book your itinerary.

You may book up to a total of nine passengers on a single reservation. If you have more than nine travelers you must book your travel as a group by clicking on the "Group Travel" tab and filling out the "Group Travel Request" form. You may also contact our Customer Service team at (877) 350-7701 for assistance.

All airfares are subject to change without prior notice and are not guaranteed until payment has been received and tickets have been issued. In the unlikely event of a technical error causing an incorrect fare to be displayed, we reserve the right to advise you of the correct fare within three business days of your booking. You may choose to accept the new fare or cancel your booking. Please read more detailed information in the Terms and Conditions Agreement.

Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel.

General Guidelines:

• Children may travel unaccompanied between the ages of 5-17. Age restrictions may vary per airline.
• Many airlines require unaccompanied minors to travel on direct (makes a stop but does not require a change of planes) or nonstop flights only.
• Unaccompanied minors are not allowed to travel on the last flight of the day. This includes any changing of planes.
• Most airlines provide (or require) supervision service for minors from the time of boarding until the time the minor is met at the final destination. This is called "Unaccompanied Minor Service" and there is a charge for this service. You must verify this cost directly with the airline and whether or not it’s mandatory.
• You may need to carry a birth certificate or other valid identification documentation to the airport showing the child’s date of birth.
• The airline will usually want to know who is meeting the minor at the destination. Identification will be required for the adult meeting the minor.
• Have the person who is escorting the unaccompanied minor to the departing flight bring a valid form of identification so they can get a pass to escort the child through security checkpoints.
• Standby reservations are not allowed for unaccompanied minor travel.

Again, please call the airline prior to purchasing tickets to inquire about unaccompanied minors rules and costs.

If you miss your departure flight, the airline reserves the right to mark your ticket as a “No Show" reservation. No show = No Value. This means your ticket cannot be changed or refunded, even with a penalty. If you are en route to the airport and feel you might miss your flight, you MUST call the airline as soon as possible to avoid this “No Show" situation. Once the record has been made a “No Show" reservation, we will no longer have any control in regard to the itinerary or any possible refund.
If you’ve made your departure flight, but you’ve missed your subsequent flight, you should immediately go to the nearest ticket counter for the airline where you were changing planes. If you’ve missed your flight you were supposed to change to due to a problem that is within the airline’s control, they should protect you on the very next available flight. If you’ve missed this flight due to something that is not within the airline’s control (weather, air traffic, etc.) or due to your own fault, it will be left entirely up to the airline’s discretion to protect you or not. If the airline decides that protection is not warranted, it will be up to the passenger to find their own way to their final destination at the passenger’s expense.
It’s also important to note, if you do miss any of your flights ALL CONSEQUENT FLIGHTS ON THE SAME ITINERARY WILL ALSO BE CANCELLED under the “No Show" policy.

As stated above, if you cannot travel, you must call us or the airline immediately. If you decide to “just not show up" your itinerary will be marked as a “No Show" and all penalties and restriction mentioned in the previously answered question will apply.

If you are traveling with your pet, please contact the airline directly for detailed information. Here are some general guidelines:

• Traveling with a pet, other than a guide dog, requires special handling by the airline and there will be an additional fee for this service. Pet handling service fees vary from airline to airline.
• Pets in the cabin are limited by size and the number allowed on each flight.
• Alternatively your pet may travel in the baggage compartment of your flight. However, each airline has certain restrictions, depending on the anticipated temperature in the baggage compartment. (Some carriers have a blackout period for carrying animals in cargo during the summer and winter.)
• Cages and other shipping containers must meet the minimum standard for size, ventilation, strength, sanitation and design for safe handling. (Sky kennels furnished by the airlines meet these requirements.)
• Health certificates are required by all shippers of pets. Please check with your Veterinarian for more details.
• Many airlines restrict certain breeds, such as pug-nosed dogs (Pugs, Pekingese, Boxers) and cats (Persians) that might find it especially difficult to breathe at high altitudes.

When booking with skyflyerz, we want you to be confident that you have found a great deal. That’s why, if you see a lower price (including taxes and fees) for the same flight itinerary offered and available for booking on a Major OTA Competitor’s site up to 10 PM EST, we will match that lower price by refunding the difference in price, or if you prefer, we will cancel your booking with us for a full refund.

Your name, credit card number, address, postal code must be entered exactly how it appears on your credit card statement. Please contact your credit card company and confirm the information you’re entering onto the website is exactly the same as they have in their records. Alternatively you may try and book your reservation with another card. If you do not have another credit card, please contact our Customer Service team for assistance at (877) 350-7701.

If your paper airline tickets are lost or stolen, please contact our Customer Service team at (877) 350-7701 for assistance. Our representatives will assist you in filing a lost ticket application.
In most cases, the airlines require you to purchase replacement tickets at the current fare. If your original tickets are not used after a designated period of time, generally 6 to 12 months, depending on the airline, you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically C$100.00 per traveler. Please note that these policies and fees are subject to change at any time.
Each airline has its own rules and policies for issuing replacement tickets. skyflyerz is bound by these rules and policies and must adhere to them.

If you have discovered that your itinerary has the wrong date, please immediately contact our Customer Service team at (877) 350-7701 for assistance.

The email confirmation with a pending status means that the booking is still not confirmed with the airline. You will be emailed a confirmed itinerary once your credit card has been charged and tickets are issued. You may contact our Customer Service team at (877) 350-7701 for assistance.

"MAN" means the flights you selected were not booked in our system automatically and a manual request has been generated. One of our agent needs to manually process your booking and confirm your itinerary. We will contact you to confirm the exact itinerary and the cost of your ticket within 24 hours.

Go to the Home page of skyflyerz.com and follow these steps:

• Please click on the "Check My Booking" link located on the top left part of the home page.
• Fill out the required details as per the ‘User Reservation" form and your ticket information will be displayed.

Once the above details are entered, the last three bookings created by you will be displayed. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this Page" link on the top right corner of the page.
If you do not find any results for your search, please verify the information entered or contact our Customer Service team at (877) 350-7701 for assistance.

Your paper ticket will be mailed out in 2 to 3 business days after the reservation has been ticketed. We will confirm this by e-mailing you the courier’s tracking number. If you have not received your tickets and your flight will be departing soon, please contact our Customer Service team at (877) 350-7701 for assistance.

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify you within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. In this instance, an email will be sent to you, notifying you of the same.

Please log on to skyflyerz and follow these steps:

• Please click on the "Check My Booking" link located on the top left part of the page.
• Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.

Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact us at (877) 350-7701.

Please call the airline at least 72 hours prior to the scheduled departure time of your flight, in order to reconfirm your reservation. It’s also important to remember, you must also reconfirm your RETURN flights, within the same time frame.

Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the airline allows changes. Your unused ticket has no value under the circumstance where the traveler does not show up for the flight. Please contact our Customer Service team at (877) 350-7701 for further assistance.

Please log on to skyflyerz and follow these steps:

• Please click on the "Check My Booking" link located on the top left part of the page.
• Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.

Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.
If you do not find any results for your search, please verify the information entered or contact our Customer Service team at (877) 350-7701 for assistance. You may also check your "spam" or "junk" folder as your email may have been auto-filtered. Please add info@skyflyerz.com to your allowed sender list/address book so you can receive our emails.

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team at (877) 350-7701 for assistance.

If you have discovered that your itinerary has the wrong date, please immediately contact our Customer Service team at (877) 350-7701 for assistance.

The email confirmation with a pending status means that the booking is still not confirmed with the airline. You will be emailed a confirmed itinerary once your credit card has been charged and tickets are issued. You may contact our Customer Service team at (877) 350-7701 for assistance.

"MAN" means the flights you selected were not booked in our system automatically and a manual request has been generated. One of our agent needs to manually process your booking and confirm your itinerary. We will contact you to confirm the exact itinerary and the cost of your ticket within 24 hours.

Go to the Home page of skyflyerz and follow these steps:

• Please click on the "Check My Booking" link located on the top left part of the home page.
• Fill out the required details as per the ‘User Reservation" form and your ticket information will be displayed.

Once the above details are entered, the last three bookings created by you will be displayed. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this Page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact our Customer Service team at +(877) 350-7701 for assistance.

Your paper ticket will be mailed out in 2 to 3 business days after the reservation has been ticketed. We will confirm this by e-mailing you the courier’s tracking number. If you have not received your tickets and your flight will be departing soon, please contact our Customer Service team at (877) 350-7701 for assistance.

At the time of booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, if the form of your ticket changes due to some technical reasons, we will notify you within 24 hours of your booking. Occasionally when booking multiple airlines that do not have ticketing agreements we must issue a paper ticket. In this instance, an email will be sent to you, notifying you of the same.

Please log on to skyflyerz and follow these steps:

• Please click on the "Check My Booking" link located on the top left part of the page.
• Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.

Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact us at (877) 350-7701 .

Please call the airline at least 72 hours prior to the scheduled departure time of your flight, in order to reconfirm your reservation. It’s also important to remember, you must also reconfirm your RETURN flights, within the same time frame.

Partially used tickets usually do not have any value. In some cases, unused tickets may be exchanged for a new ticket providing the airline allows changes. Your unused ticket has no value under the circumstance where the traveler does not show up for the flight. Please contact our Customer Service team at (877) 350-7701 for further assistance.

Please log on to skyflyerz and follow these steps:

• Please click on the "Check My Booking" link located on the top left part of the page.
• Fill out the required details as per the "User Reservation" form and your ticket information will be displayed.

Once the above details are entered, you will be able to view the last three bookings created by you. Please select the booking you wish to view by clicking on "Details". This will display the "Booking Receipt and Confirmation" page. You can email the itinerary to yourself by clicking on the "Email this page" link on the top right corner of the page.

If you do not find any results for your search, please verify the information entered or contact our Customer Service team at (877) 350-7701 for assistance. You may also check your "spam" or "junk" folder as your email may have been auto-filtered.

Please add info@skyflyerz.com to your allowed sender list/address book so you can receive our emails.

Most discounted airline tickets are non-refundable. Although non-refundable tickets are the most economical, they are also the most restrictive and do not allow refunds. These restrictions make it possible for skyflyerz to continue to offer special sale fares in addition to our existing deeply discounted airfares. Please note, refund restrictions are documented on our website. You must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our "Terms and Conditions".

Some examples of covered reasons for trip cancellation/interruption include illness, injury or death of you, a family member or traveling companion; traffic accident en route to departure; a documented theft of passports or visas; mandatory evacuation; terrorism; and your home made uninhabitable by fire, flood, hurricane or natural disaster.

PLAN CODE: 808483 In the event of a claim, please refer to the above Plan code. First, notify the airline that you are canceling. Then call the booking Web site Insurance Hotline to request a claim form. For coverage questions or to request a claim form, call Canada & Continental USA 1.866.648.8425,International (collect) 1.416.646.3723

The Insurer will reimburse up to $100.00 CAD per day for Reasonable Additional Expenses until travel becomes possible in case the trip is delayed 12 or more consecutive hours from the original departure time as a result of a cancellation or delay of a regularly scheduled airline flight for one of the Unforeseen events listed below:

• Common Carrier delay;
• the Insured's or Traveling Companion's lost or stolen passports,
• travel documents, or money;
• the Insured or Traveling Companion is quarantined
• Natural Disaster; or
• Injury or Sickness of the Insured or Traveling Companion
  

The special price of your vacation package is based on the combination of your selected travel products - Flight+Hotel or Flight+Hotel+Car.
At this point, you will not be able to cancel only one portion of the vacation package. You will have to cancel the entire vacation package which will depend on the cancellation rules of the individual flight, hotel and car as per the combination selected.

If you have discovered that your itinerary has the wrong date, please immediately contact our Customer Service team at (877) 350-7701 for assistance.

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team at (877) 350-7701 for assistance.

An additional passenger can only be booked by making a new reservation. Please note, fares may change every moment and we cannot guarantee the availability of the original fare or flight.

All reservations must be made in the EXACT name of the person traveling - no nicknames. For domestic and international travel, the name on the reservation must be EXACTLY as it appears on the traveler's government issued identification or passport. Airlines do not allow name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please contact our Customer Service team at (877) 350-7701 for assistance.

An additional passenger can only be booked by making a new reservation. Please note, fares may change every moment and we cannot guarantee the availability of the original fare or flight.

Please contact our Customer Service team at (877) 350-7701 in order to make any changes to your existing reservation.
Please note that airlines charge a change fee per ticket, plus any difference in fare, depending on the flights you choose. Airline penalty fees start at 100.00 CADper ticket and increase from there. Additional rules and fees may apply:

• Traveler’s name cannot be changed.
• The same airline must be used.
• Original reservation must be cancelled before the original departure date and time.
• Changes to routing, dates or other details may not be changeable.
• Some airlines may not permit any changes even with a fee.

When changing your ticket, a number of penalties may apply, including:

• Additional penalties imposed by the airline
• Additional charges resulting from the new ticket having a higher fare
• A skyflyerz service fee will be applied for making the changes on your behalf.

Please note some airlines may not allow any changes even with a fee.

skyflyerz makes every attempt to notify you of flight changes via email or phone. However, we are not always made aware of these changes by the airline. It is best if you reconfirm your itinerary directly with the airline at least 72 hours prior to departure. In some cases these changes may require the issuance of a new ticket.
Please note, once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require a payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel. Occasionally the airlines make changes to their flight schedules to accommodate changes in equipment, routing, or capacity.
Some of these changes are minor and may involve a change of aircraft, flight number, or a slight change in departure and/or arrival time. Sometimes the changes are more severe and result in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city.
skyflyerz will make every effort to notify you if your reservation is impacted by an airline schedule change. Since schedule changes can occur at any time, skyflyerz strongly encourages passengers to verify departure times and flight numbers directly with the airlines 24 to 72 hours prior to departure.
If a major schedule change has occurred and the new flight(s) are unacceptable, please call 888-766-3163. skyflyerz will contact the airline on your behalf and discuss with you your available options. Please understand all options given are at the discretion of the airline.

Airlines will sometimes make changes to their flight schedules. skyflyerz will attempt to notify you via e-mail prior to the originally scheduled departure time if your itinerary change is substantial.
Schedule changes that do not have a major impact on your itinerary will not be followed up with an e-mail. Such minor changes include, but are not limited to:

• Flight Number Changes
• Flight Departure time changes less than 11 minutes earlier
• Flight Departure time changes less than 20 minutes later

If an airline makes a substantial change to your itinerary regarding flight departure and/or arrival time or service changes, such as no longer providing service to your destination, a Customer Service representative will make every effort to contact you by phone. Once we have assisted you to process any changes needed, your updated itinerary will be sent via e-mail and can also be viewed in Check My Booking. skyflyerz will continue to monitor your reservations throughout your journey and make every effort to alert you to any further airline changes.

Many Canadian carriers have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage. Please call the airlines directly for the most update to date policies. The links below are general guidelines and subject to change.
- Baggage Policies
Please note, the above links are only general guidelines and are subject to change without notice.

Most of our airfares allow accumulation of frequent flyer miles. However, there are exceptions. You may email info@skyflyerz.com to find out if your flight is eligible for earning frequent flyer miles. Please remember to enter your frequent flyer number in “Traveler Details" when making your reservation so that the number can be transmitted to the Airlines. You may also contact the airline(s) you are flying to verify if you will accrue mileage on your itinerary.

Please look for baggage alert in your itinerary. If you have one it means the airlines do not have baggage agreement. Please call the airline you are flying, and confirm whether your baggage will be checked to your final destination or if you will have to claim your baggage when you change planes.

Many Canadian carriers have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage. Please call the airlines directly for the most update to date policies. The links below are general guidelines and subject to change. - Baggage Policies Please note, the above links are only general guidelines and are subject to change without notice. Please call the airlines directly for the most up to date policies.

If you are changing planes and the airlines you are flying have a baggage agreement, your baggage will be checked all the way through to your final destination. If the airlines you are flying do not have a baggage agreement, it will be the responsibility of the passenger to go to Baggage Claim at the very first airport, where you are changing planes to claim their baggage there. The passenger must then check their baggage in again for the continuing flight and have their bags checked to their final destination.

Please look for baggage alert in your itinerary. If you have one it means the airlines do not have baggage agreement. Please call the airline you are flying, and confirm whether your baggage will be checked to your final destination or if you will have to claim your baggage when you change planes.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area. If you have already completed your booking, please click the "Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear. Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.

Please note:

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area. If you have already completed your booking, please click the "Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear. Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.

Please note:

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area. If you have already completed your booking, please click the "Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear. Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.

Please note:

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area. If you have already completed your booking, please click the "Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear. Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.

Please note:

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.

You can request seat assignments at the time of booking. When submitting traveler details during booking process, please select "Seat Preference" in the additional requests area. If you have already completed your booking, please click the "Request Seat" link which appears under the flight details on your itinerary confirmation e-mail. If pre-assigned seating is available, a seat map will appear. Although we pass your seating request to the respective airlines (wherever applicable), we cannot guarantee that the request will be honored.

Please note:

• Some airlines now charge for seat assignments and many airlines restrict pre-assigning of seats. Some airlines may only assign seats 90 days prior to flight departure.
• Bulk head and emergency exit row seating are controlled by the airline and cannot be pre-assigned. These seats may be blocked by the airlines and held for check-in at the airport on day of departure.

Airlines do not pre-assign 100% of any aircraft. Along with Bulk Head and Emergency Exit row seating, there are also seats left unassigned for other airline employees, frequent flyer account holders, etc. If you have a confirmed booking, but do not have a seat assignment, it is very important you get to the airport at least three hours prior to the scheduled departure time, as these unassigned seats can only be assigned by airport ticket/gate personnel. At that point, seats will be assigned on a first come, first serve basis.

Many Canadian carriers have changed their baggage allowance for both carry on and check in luggage. Some airlines are now charging fees for the second bag as well as carry on luggage. Please call the airlines directly for the most update to date policies. The links below are general guidelines and subject to change.

• Baggage Policies

Please note, the above links are only general guidelines and are subject to change without notice. Please call the airlines directly for the most up to date policies.

If you miss your departure flight, the airline reserves the right to mark your ticket as a “No Show" reservation. No show = No Value. This means your ticket cannot be changed or refunded, even with a penalty. If you are en route to the airport and feel you might miss your flight, you MUST call the airline as soon as possible to avoid this “No Show" situation. Once the record has been made a “No Show" reservation, we will no longer have any control in regard to the itinerary or any possible refund. If you’ve made your departure flight, but you’ve missed your subsequent flight, you should immediately go to the nearest ticket counter for the airline where you were changing planes. If you’ve missed your flight you were supposed to change to due to a problem that is within the airline’s control, they should protect you on the very next available flight. If you’ve missed this flight due to something that is not within the airline’s control (weather, air traffic, etc.) or due to your own fault, it will be left entirely up to the airline’s discretion to protect you or not. If the airline decides that protection is not warranted, it will be up to the passenger to find their own way to their final destination at the passenger’s expense. It’s also important to note, if you do miss any of your flights ALL CONSEQUENT FLIGHTS ON THE SAME ITINERARY WILL ALSO BE CANCELLED under the “No Show" policy.

As stated above, if you cannot travel, you must call us or the airline immediately. If you decide to “just not show up" your itinerary will be marked as a “No Show" and all penalties and restriction mentioned in the previously answered question will apply.

Proper documentation will change based on the city you’re departing from, the city you are traveling to, where you are changing planes and what country your passport has been issued under. To answer this question accurately, you must call the airline you are traveling and supply them with the necessary information. They will then tell you whether you need a visa, passport or further documentation. Please note, this information is the sole responsibility of the passenger. Neither skyflyerz or the airline will be held accountable if you show up at the airport with insufficient or invalid travel documents or identification. It is also important to note, that if you do not have valid or sufficient documents, the airline can deny you boarding and you could be left to find new transportation to your destination at your own cost.

Other than baggage fees mentioned in an earlier answered question, there are also Airport Entry and Exit fees. These fees are charged by the individual airports and are not collected by the travel agency or the airline. These fees are usually collected during the immigration and customs process, but again, you should call the airline you are flying to verify this in advance, so you are fully prepared upon your arrival.

skyflyerz.com shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, steamship lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. skyflyerz.com, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced is a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by skyflyerz.com. In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. skyflyerz.com warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default. Except as expressly stated herein, skyflyerz.com assumes no responsibility for actions relating to travel services beyond the control of skyflyerz.com or its employees. skyflyerz.com is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. skyflyerz.com shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service. skyflyerz.com acts as a service bureau that provides value added service to retail travel agents. skyflyerz.com has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products. For your convenience skyflyerz.com has included its service bureau fee in the fare quoted to you. Our service bureau fee may vary depending on a number of factors, including the market conditions, the amount of savings we pass on to you, the time and effort we spend on locating the tickets you request at the best prices, upgrades applied if any, your form of payment, etc skyflyerz.com believes in 100% customer satisfaction and if you are dissatisfied for any reason, you may collect a full refund of our bureau fee within 2 hours after skyflyerz.com receives payment. Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although most tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected. We urge you to inform your client of this. Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (Low, mid or High Season), advance notice provided, minimum stay requirements fulfilled and flight load.

For domestic flights, you will need your Boarding Pass, any government or state issued photo ID such as a driver license or passport along with a copy of your itinerary/trip details. Please note that a valid passport is required for all air travel outside of Canada. In addition to a passport, many countries require a visa for entry.

Yes. They should reconfirm international flights 72 hours in advance and domestic flights 24 hours in advance, by calling the Airline directly. Make sure they check for any schedule changes in their itinerary. Airlines reserve the right to cancel bookings if reservations are not reconfirmed, regardless if tickets have been issued or not.

Many countries require special documentation for entry with a one-way ticket. Some countries have added this requirement recently for security reasons. Passengers are responsible for securing any required entry documents prior to departure.

It is important to know your requirements and apply well in advance since each country has different requirements based on your nationality. Please remember that your tickets may not be refundable if you are not allowed to travel due to a lack of travel documentation. Transit Visa – Many countries require a visa if you are changing flights in that country. skyflyerz.com disclaims all liability for informtion provided to you by these websites.

Secure Flight is a program of the United States Department of Homeland Security (DHS) that streamlines the security watch list matching process. By collecting passenger data, it will improve the travel experience for all airline passengers.

When passengers travel, they will be required to provide the following Secure Flight Passenger Data (SFPD) when making a reservation:

• Full Name as it appears on government-issued I.D that you will be traveling with.
• Date of Birth
• Gender
• Future enhancements to the SFPD will include the collection of passport numbers, expiry dates, and nationality.
• Redress Number (if available)

A-The goals of the program are to:

• Identify known and suspected terrorists
• Prevent individuals on the No Fly List from boarding an aircraft
• Subject individuals on the Selectee List to enhanced screening to determine if they are permitted to board an aircraft
• Facilitate passenger air travel
• Protect individuals' privacy

It is to the passenger's advantage to provide the required data elements as doing so may prevent delays or inconveniences at the airport which may differentiate you from individuals on the government watch list.

This is a unique number the Department of Homeland Security (DHS) assigns to a passenger who have been previously identified for screening at the airports.

The name you provide when booking your travel is used to perform the watch list matching before a boarding pass is ever issued. You should ensure that the name provided when booking your travel matches the government ID that you will use when traveling. Due to differences in boarding pass systems, boarding passes may not always display the exact name you provided when booking your travel. Differences such as the use of a middle initial instead of a full middle name or no middle name/initial at all, no hyphens or apostrophes should not cause a problem for the passenger. The boarding pass also limits the number of characters printed, so names may be truncated.

skyflyerz makes every attempt to notify you of flight changes via email or phone. However, we are not always made aware of these changes by the airline. It is best if you reconfirm your itinerary directly with the airline at least 72 hours prior to departure. In some cases these changes may require the issuance of a new ticket. Please note, once you have accepted a schedule change from the airline (either by speaking with a representative of the airline or with one of our agents), future changes, requested by you, will require a payment of any applicable penalties and/or fees. If an airline has changed your flight schedule without your request, you will not be charged any fees or penalties for that change.

Unfortunately, your original flight schedule is no longer available because it has been changed/cancelled by the airline. There could be many reasons for this change, like the airline’s need to modify departure times, aircraft type, or itinerary. We are not responsible for this decision because airlines have complete authority over such changes. We will try to reach the airline and let you know the best alternate options available as soon as possible.

No, you don’t have to pay extra for this new schedule.

Once you confirm with us your alternate flight options, we will send that request to your airline. As soon as such airline completes this process, you will receive a confirmation email to the email address you provided during your reservation. Please note that this email could take up to 2 hours to appear in your inbox. Regarding the odds of this circumstance repeating, unfortunately, given the unprecedented times we’re living, we are not able to confirm that those changes won’t occur. These changes come directly from the airlines. We will try to help you in any way we can should a similar change happens again.

We have provided you with one of the best alternate options according to the airline’s policies and guidelines. If you would like to see additional options, we encourage you to chat with our travel experts and ask for more alternate options. We will do our best to help you with all your travel needs. You will find the Chat option at the bottom of this section.

If you do not wish to travel anymore due to a change of plans or any other reason, you can cancel your booking subject to terms and conditions. Please note that you must cancel your reservation before the travel date to avoid losing the cost of your ticket/s. If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly or follow the proper instructions on the airline’s website to cancel or change your booking, we can’t cancel or change their booking.

An airline may provide a refund in case there´s a significant schedule change. Please note that you must cancel your reservation before the travel date to avoid losing the cost of your ticket/s. To check refund eligibility, Many airlines provide airline credits as valid refunds, which you can check on the link provided above. Airline credits are virtual credits provided by airlines, and can be used for future trips with them.

Just go to our website skyflyerz.com. Refunds are processed by airlines, and we have no control over that process. Some airlines may choose to provide future credits(airline credits) instead.

Yes, it will apply to your new schedule, but with certain conditions: -Seats of the same type booked during the original reservation are subject to availability. -New price has to match the previously booked ancillary. -All carriers involved in the new itinerary have to match the ones from the original itinerary. -All connections, transit points, and city pair have to remain the same. In case the airline is unable to reinstate your seat/baggage request, it will provide a refund for the same value.

Yes, it will apply to your new schedule without additional cost when selecting any of the provided alternate options.

If you have purchased additional services from us (such as the Support Package, Travel Assist, Flexible Ticket, Price Drop Assurance, or Automated check-in), all their associated benefits will still apply to your new schedule.

Airline credits or future credits are virtual credits provided by the airlines. You can use them for any future travel with the same airline that provided such credits. Their validity and usage will always depend on the airline’s policy.

Even the best-planned travel can be impacted by the unforeseen sickness, medical emergency, delayed flights, lost passports or baggage delay, etc. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your ticket investment, and incur unplanned expenses.

If your baggage is delayed for more than 12 hours upon your arrival at your vacation destination, this plan will provide coverage for the purchase of emergency essential items up to $100 CAD.

Frequent Flyer Miles are not covered if you must cancel or interrupt your trip. If you cancel your trip for a covered reason, you will only be reimbursed the money actually paid for the trip.

The Insurer will not pay for any Loss or expense incurred as the result of an Injury, Sickness or other condition of an Insured, Traveling Companion, Business Partner or Family Member which, within the 180 day period immediately preceding and including the Insured's coverage effective date:

• first manifested itself, worsened or became acute or had symptoms which would have prompted a reasonable person to seek diagnosis, care or treatment;
• for which care or treatment was given or recommended by a Physician;
• required taking prescription drugs or medicines, unless the condition for which the drugs or medicines are taken remains controlled without any change in the required prescription drugs or medicines.

Yes, the insurance plan includes coverage for a Terrorist Incident within 30 days of scheduled arrival.

If you are not satisfied for any reason, you may return your Description of Coverage within 10 days of receipt. Your plan payment will be refunded, provided there has been no incurred covered expense. When so returned, the plan is void from the beginning. After this 15-day free look period, the payment for this plan is non-refundable.

Once your journey has begun, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated.

Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, skyflyerz.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.

Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.

Yes, skyflyerz.com offers Consolidator fares under its "Exclusive" Label.

Once your journey has begun, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated.

Consolidators are Wholesalers of Airline Tickets to Retail Travel Agencies; These Tickets are generally available through Retail Travel Agencies only. For the first time, skyflyerz.com brings you Consolidator Airfares directly to the Consumer. Consolidators have an agreement with Airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the Travelers. Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.

Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and Changes are usually more restricted, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.

Yes, skyflyerz.com offers Consolidator fares under its "Exclusive" Label.

The time to process a refund varies depending on the nature of the claim and the respective airlines policy. The amount should reflect on your bank/card statement within 6-12 weeks from the date of applying, at times it could take longer.

Most discounted airline tickets are Non refundable. Although Non-Refundable tickets are the most economic ticket, they are also the most restrictive and do not allow the option for either refund or issuance of a travel voucher. These restrictions make it possible to continue to offer special sale fares in addition to our existing deeply discounted airfares. Please note, refund restrictions are documented on our website. One must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our terms and conditions.

The billing department will be happy to help you answer many questions concerning, multiple charges on your credit card, refund inquire and understanding the charges on your credit card statement. You may be asked to fax a copy of your credit card statement to 646 237-6835

A debit card is an unsecured loan against your checking account. Once we have submitted a refund to you, it’s up to your bank and their policies as to long it will take to reflect back to your checking account.

The time to process a refund varies depending on the nature of the claim and the respective airlines policy. The amount should reflect on your bank/card statement within 6-12 weeks from the date of applying, at times it could take longer.

Most discounted airline tickets are Non refundable. Although Non-Refundable tickets are the most economic ticket, they are also the most restrictive and do not allow the option for either refund or issuance of a travel voucher. These restrictions make it possible to continue to offer special sale fares in addition to our existing deeply discounted airfares. Please note, refund restrictions are documented on our website. One must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our terms and conditions.

The billing department will be happy to help you answer many questions concerning, multiple charges on your credit card, refund inquire and understanding the charges on your credit card statement. You may be asked to fax a copy of your credit card statement to 646 237-6835

A debit card is an unsecured loan against your checking account. Once we have submitted a refund to you, it’s up to your bank and their policies as to long it will take to reflect back to your checking account.

The time to process a refund varies depending on the nature of the claim and the respective airlines policy. The amount should reflect on your bank/card statement within 6-12 weeks from the date of applying, at times it could take longer.

Most discounted airline tickets are Non refundable. Although Non-Refundable tickets are the most economic ticket, they are also the most restrictive and do not allow the option for either refund or issuance of a travel voucher. These restrictions make it possible to continue to offer special sale fares in addition to our existing deeply discounted airfares. Please note, refund restrictions are documented on our website. One must agree to these terms and conditions prior to booking any reservation by selecting "Yes" to our contract agreement. Once you decide to cancel a reservation, you are subject to the terms of the cancellation, as stated in our terms and conditions.

The billing department will be happy to help you answer many questions concerning, multiple charges on your credit card, refund inquire and understanding the charges on your credit card statement. You may be asked to fax a copy of your credit card statement to 646 237-6835

A debit card is an unsecured loan against your checking account. Once we have submitted a refund to you, it’s up to your bank and their policies as to long it will take to reflect back to your checking account.

This happens sometimes... Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

We accept debit cards and credit cards online that are issued in the Canada and United States and have verifiable addresses. Cheque of any type are not accepted... At the moment we accept only major Canadian and US Credit cards including:

• Visa
• Mastercard
• American Express
• Discover card

*Canadian credit card holders please remember currency conversion rates are in effect.

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.

skyflyerz.com does not accept cash. We do accept all major credit cards.

• Visa
• Mastercard
• American Express
• Discover card

For the purchase of any of our online travel services, we accept all major US and Canadian credit/debit cards, including

• Visa
• Mastercard
• American Express
• Discover card

*Canadian credit card holders please remember currency conversion rates are in effect.

All Airfares are immediate purchase. Tickets will not be issued until payment is authorized by the credit card company. Please note skyflyerz.com reserves the right to delay issuance and/or release of any travel documents until full payment is secured.

• skyflyerz.com reserves the right to deny travel purchase to or from high risk destinations.
• All credit cards must have verifiable billing.
• Address a billing phone number.
• Third party credit cards may require additional authorization information.
• Any issue with the Credit card, we will notify you via email within 24hrs.
• Fares not guaranteed until a valid form of payment is authorized.
• You are liable for any and all credit card payments disputes or other problems such as Fraud made to us or the supplier on behalf of your client. You agree to reimburse skyflyerz.com is cases of Fraud or Charge backs.
• Credit cards with US or Canadian Billing addresses will only be accepted. We do not accept other foreign credit Cards.
• Service fees are non-refundable.
• You have read the rules and terms of the agreement.

Yes, we do accept 3rd party credit card payments. However, they may require additional verification and authorization. If paper tickets are mandatory they will be shipped to the billing address.

The billing department will be happy to help you answer many questions concerning, multiple charges on your credit card, refund inquire and understanding the charges on your credit card statement. You may be asked to fax a copy of your credit card statement to 646 237-6835

This enables us to review the charges on your statement and to make sure there are no duplicate charges. It also will expedite the process of answering your questions and refunds when necessary.

You may see multiple charges which include the airlines charges, our service fees which will display as “airline service fees and taxes” and the insurance charge. Depending on the number of airlines in your reservation or passengers you may see a charge for each airline and each passenger. However, the total will reflect the amount of the original quote.

A debit card is an unsecured loan against your checking account. Once we have submitted a refund to you, it’s up to your bank and their policies as to long it will take to reflect back to your checking account.

Yes, you may use a pre-paid credit card for your airline tickets. Keep in mind if any refund is applicable it may take up to 8-16 weeks to reflect back on your credit card.

Service fees, taxes, or additional services may show as separate charges with the description "*skyflyerz.com". Multiple charges in your bank statement may also occur when multiple airlines or travelers are booked in a reservation. You will see a charge for each ticket processed separately. When added together, these charges total the amount you were quoted.

- Unfortunately, we cannot switch your credit card if your booking was made over 24 hours ago.
- If your booking was made less than 24 hours ago, you may be able to cancel your booking and rebook using a different credit card. You can do so here [SST]. Or, call our Customer Service Center and one of our Travel Expets can assist you with cancelling or rebooking your trip.
- Please note that you will be responsible for paying skyflyerz’s Cancellation Service Fee in addition to supplier penalty fees and any difference in fare.

- Your initial quote may not include seat charges, travel protection, or any additional services requested after booking your ticket. These services are charged at the time they are selected and will increase the total cost of your trip.

• You will know if your payment went through if you see a confirmation email from us with an e-ticket number. If you don’t see an e-ticket number posted, that means we are still processing your payment.
• You can also visit this page skyflyerz, click ‘My Bookings', and sign into your account.From there, you can view all your bookings under ‘My Trips'. If you look at the relevant upcoming trip and click ‘more flight details’, you will see a pop-up if your payment was declined.

• Most flight tickets issued through skyflyerz will have the description of ‘Airline Name, e-ticket number, Airline HQ’ or *skyflyerz.com’.
• When flight bookings involve multiple airlines, you will see separate charges for each flight segment on your bank statement that will appear as ‘Airline Name or Agency Name, e-ticket number, Airline HQ’.
• Any service fees, taxes, or additional services may also show as separate charges with the description of *skyflyerz.com’.

- Unless otherwise specified, all prices are displayed and quoted in Canadian dollars (CAD) and all charges made are in Canadian dollars (CAD).
- If you are using a non-Canadian credit card, you should check with your bank for details on currency conversion charges. Your bank may convert the payment amount to your local currency and charge you a fee. The exchange rate and foreign transaction fee is determined by your bank on the day the transaction is processed by them.

This happens sometimes... Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.

This happens sometimes... Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.

This happens sometimes... Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.

“All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure.”

Yes. We require credit card information to confirm your hotel booking. You will either be charged a 1 night deposit or the entire cost for the length of your stay (depending on the hotel rate booked and the hotel policy), in addition to our C$25.00 per night service fee

Prepaid reservations are charged at the time of booking and your credit card will be charged the Full Base Amount (room only) of the reservation at the time you book. Hotels will collect payment for (per night) room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They will also collect for incidentals such as meals, movies, games, mini-bar, wet bar, parking, and phone calls. These reservations must be prepaid because they are at discounted room rates. Rates are only guaranteed at the time of booking. General cancellation policies are as follows, and vary by property. You must request cancellation prior to check in to avoid extensive penalties. skyflyerz.ca charges C$25.00 per reservation to cancel, no matter what the timeframe or reason. This is in addition to any specific rate rules and cancellation policies that are displayed in the “Room Cancellation Policy” section on the hotel information page. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Cancellation should be requested by calling our Customer Service Team at (877) 350-7701.

Non-Prepaid reservations use your credit card to hold your reservation until you arrive for check-in. skyflyerz.ca STRONGLY RECOMMENDS that you confirm reservations directly with the hotel 24-48 prior to check-in. If you do not cancel the reservation in advance, based on the properties cancellation policy, the hotel will charge your credit card for a one night stay.

Hotel requests for specific features such as bedding type or non-smoking rooms are simply requests unless the room type chosen specifically states the bedding/smoking criteria in the room description. Due to capacity limitations of the hotel, these features, even if stated in the description are subject to change by the hotel upon check-in. Most hotels will strive to honor your requests. Neither skyflyerz.ca nor the hotel guarantees that your request will be honored.

There are an ever-growing number of hotels that opening their doors to customers with furry friends and are now pet-friendly. Pet acceptance policies vary by hotel property and may take into account, breed, weight, size or other characteristics of your pet. Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. skyflyerz.ca accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds and size.

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you qualify. Hotel properties are NOT obligated to honor these rates if you do not qualify.

skyflyerz.ca Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in CA Dollars. Your current credit card billing address and telephone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various hotel contracts, multiple charges may appear on your credit card statement. Cancellation, change fees, and shipping fees will be additional.

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. However, if your hotel requires an additional voucher, skyflyerz.ca will email the voucher to you.

Our rates are guaranteed in Canadian dollars. For most bookings, there is no requirement for a credit-card number for holding the reservation, although it is required at the time of pick-up. Only specialty vehicles may require a credit card guarantee or deposit.

In Canada most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits. These requirements can change often and MUST be verified before arriving at the rental car location.

It isn't required, but it can't hurt. It costs approximately C$20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs.

“All online bookings for hotel and car rental services will generate a confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction at the time of booking; however, some products require vouchers which will be emailed after booking confirmation. We advise all of our passengers to print the booking confirmation to present at the time of check-in, in addition to any other documents required. For guarantee only reservations, we also strongly suggest that all arrangements be confirmed not less than 24 hours prior to departure.”

Yes. We require credit card information to confirm your hotel booking. You will either be charged a 1 night deposit or the entire cost for the length of your stay (depending on the hotel rate booked and the hotel policy), in addition to our C$25.00 per night service fee.

Prepaid reservations are charged at the time of booking and your credit card will be charged the Full Base Amount (room only) of the reservation at the time you book. Hotels will collect payment for (per night) room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They will also collect for incidentals such as meals, movies, games, mini-bar, wet bar, parking, and phone calls. These reservations must be prepaid because they are at discounted room rates. Rates are only guaranteed at the time of booking. General cancellation policies are as follows, and vary by property. You must request cancellation prior to check in to avoid extensive penalties. skyflyerz.ca charges C$25.00 per reservation to cancel, no matter what the timeframe or reason. This is in addition to any specific rate rules and cancellation policies that are displayed in the “Room Cancellation Policy” section on the hotel information page. No reservation can be cancelled after the date of check-in, and guests are responsible for any and all "no show" charges. Cancellation should be requested by calling our Customer Service Team at (877) 350-7701.

Non-Prepaid reservations use your credit card to hold your reservation until you arrive for check-in. skyflyerz.ca STRONGLY RECOMMENDS that you confirm reservations directly with the hotel 24-48 prior to check-in. If you do not cancel the reservation in advance, based on the properties cancellation policy, the hotel will charge your credit card for a one night stay.

Hotel requests for specific features such as bedding type or non-smoking rooms are simply requests unless the room type chosen specifically states the bedding/smoking criteria in the room description. Due to capacity limitations of the hotel, these features, even if stated in the description are subject to change by the hotel upon check-in. Most hotels will strive to honor your requests. Neither skyflyerz.ca nor the hotel guarantees that your request will be honored.

There are an ever-growing number of hotels that opening their doors to customers with furry friends and are now pet-friendly. Pet acceptance policies vary by hotel property and may take into account, breed, weight, size or other characteristics of your pet. Hotels change pet acceptance policies often and without notice. It is very important that you confirm directly with the property that they do, indeed, accept pets. skyflyerz.ca accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds and size.

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you qualify. Hotel properties are NOT obligated to honor these rates if you do not qualify.

skyflyerz.ca Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in CA Dollars. Your current credit card billing address and telephone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various hotel contracts, multiple charges may appear on your credit card statement. Cancellation, change fees, and shipping fees will be additional.

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. However, if your hotel requires an additional voucher, skyflyerz.ca will email the voucher to you.

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction.

In Canada most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits. These requirements can change often and MUST be verified before arriving at the rental car location.

It isn't required, but it can't hurt. It costs approximately C$20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs.

All online bookings of hotel and car rental services will generate confirmation with the number assigned by the hotel or car rental company. We do not issue any vouchers to confirm this type of transaction.

In Canada most car rental companies have a minimum rental age requirement of 25. There are exceptions but the renter must pay a surcharge fee. For corporate travelers, renting a car for business, you can enter a Corporate Discount (CDP) number at the time of booking and your clients may not be subject to this minimum age restriction, depending on the car rental company. In Europe, foreign driver's restrictions vary from country to country. Drivers need to be at least 18 in most countries and have a valid driver's license. Please check the official website of the rental company for the country your clients are traveling to. These sites generally have age restrictions posted there, as well as information regarding seat belt laws and speed limits. These requirements can change often and MUST be verified before arriving at the rental car location.

It isn't required, but it can't hurt. It costs approximately C$20 to purchase an International Driver's Permit (IDP), which is simply a translation of a valid U.S. driver's license. This document can prevent a lot of problems for clients driving abroad, especially if they are driving in a country where they don't speak the language, or in a non-tourist area. Per the U.S. State Department only two companies are allowed to issue IDPs.

An additional passenger can only be booked by making a new reservation. Please note, fares may be different as fares are not guaranteed until issuance of a ticket and we cannot guarantee the availability of the original fare or flight. Adding a guest to the same hotel room can be done by calling our Customer Service Team at (877) 350-7701. If you need to book an additional room for the guest you may do so online as a new reservation.

skyflyerz.ca Hotel cancellation policy. General cancellation policies are as follows, and vary by property:

• You must request cancellations 96 hours (4 days) prior to check-in.
• All cancellations and changes are subject to a C$25.00 per room processing fee.
• For cancellations less than 96 hours (4 days) prior to check-in, the cancellation is subject to a fee of first night room stay and a C$25.00 per room processing fee.
• Changes or cancellations made on or after the check-in date are subject to 100% penalty. Once you have checked into a hotel you cannot cancel or receive credit for unused nights if you check out early.
• These fees may vary based on property, restrictions, or dates of travel. Changes to dates, reduction in rooms, or any other amendments are subject to fees based on hotels policy. Please verify the cancellation policy prior to purchase completion.
• Some specially prices hotel reservations are prepaid and are 100% non-refundable and 100% non-changeable at time of booking confirmation.

Any amendments to dates, room type, traveler’s names, etc. are at the sole discretion of the individual hotel. skyflyerz.ca charges a C$25.00 per reservation cancellation/change fee.

The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged. If you need additional assistance, please call the skyflyerz Customer Service Team at (877) 350-7701.

Print the skyflyerz.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.

Print the skyflyerz.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.

This is a fairly common practice and an in many cases the hotel will not receive the actual guest names until 72 hours prior to your arrival date. Your reservation is secure and guaranteed and our hotel quality assurance team personally verifies check in details with each hotel prior to each day’s arrivals. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

Yes. We offer a Travel Protection Plan that covers both airlines reservations and hotels reservations. An airline reservation is not required to purchase hotel coverage.

Insurance Coverage Underwritten by Chartis Insurance Company of Canada 145 Wellington Street West, Toronto, Ontario, M5J 1H8. This Policy is administered on Our behalf by Travel Guard Canada Group, Inc. (Travel Guard Canada).
Coverages	Maximum Limit per Person
Trip Cancellation	Trip Cost up to a maximum of C$100,000
Trip Interruption	Trip Cost up to a maximum of C$100,000
Trip Delay (C$100 Daily Limit Applies)	(A maximum of C$100 )
Baggage Delay	C$100
Accidental Death & Dismemberment	C$100,000

The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged. If you need additional assistance, please call the skyflyerz Customer Service Team at (877) 350-7701.

Print the skyflyerz.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.

Print the skyflyerz.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.

This is a fairly common practice and an in many cases the hotel will not receive the actual guest names until 72 hours prior to your arrival date. Your reservation is secure and guaranteed and our hotel quality assurance team personally verifies check in details with each hotel prior to each day’s arrivals. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

Yes. We offer a Travel Protection Plan that covers both airlines reservations and hotels reservations. An airline reservation is not required to purchase hotel coverage.

Insurance Coverage Underwritten by Chartis Insurance Company of Canada 145 Wellington Street West, Toronto, Ontario, M5J 1H8. This Policy is administered on Our behalf by Travel Guard Canada Group, Inc. (Travel Guard Canada).
Coverages	Maximum Limit per Person
Trip Cancellation	Trip Cost up to a maximum of C$100,000
Trip Interruption	Trip Cost up to a maximum of C$100,000
Trip Delay (C$100 Daily Limit Applies)	(A maximum of C$100 )
Baggage Delay	C$100
Accidental Death & Dismemberment	C$100,000

The hotel must honor the rate given to you when you made the reservation. You may use your reservation printout as evidence and get the hotel to rectify the amount that is being charged. If you need additional assistance, please call the skyflyerz Customer Service Team at (877) 350-7701.

Print the skyflyerz.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.

Print the skyflyerz.ca confirmation and carry it with you as proof of confirmation and price. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. You should ask to speak with the hotel manager should this occur.

This is a fairly common practice and an in many cases the hotel will not receive the actual guest names until 72 hours prior to your arrival date. Your reservation is secure and guaranteed and our hotel quality assurance team personally verifies check in details with each hotel prior to each day’s arrivals. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

Yes. We offer a Travel Protection Plan that covers both airlines reservations and hotels reservations. An airline reservation is not required to purchase hotel coverage.

Collision and comprehensive coverage for any damage that the car rental company will hold you liable for.

You are covered up to C$25,000 for damages to the car that the car rental company holds you liable for.

Call Travel Guards toll free number 866 385-4839 and refer to product number 008484 P1 1/09.

Print or email the online confirmation from skyflyerz.ca. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.

Collision and comprehensive coverage for any damage that the car rental company will hold you liable for.

You are covered up to C$25,000 for damages to the car that the car rental company holds you liable for.

Call Travel Guards toll free number 866 385-4839 and refer to product number 008484 P1 1/09.

Print or email the online confirmation from skyflyerz.ca. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.

Collision and comprehensive coverage for any damage that the car rental company will hold you liable for.

You are covered up to C$25,000 for damages to the car that the car rental company holds you liable for.

Call Travel Guards toll free number 866 385-4839 and refer to product number 008484 P1 1/09. Description of coverage

Print or email the online confirmation from skyflyerz.ca. This confirmation number from the car rental company is all that is needed, other than a valid driver's license and a major credit card. We do not recommend using debit-cards to pay for car rentals. Some car rental companies may also require a good driving record as a pre-requisite to rent a car, and they may check this at the time of rental, when the actual rental agreement is completed.

Collision and comprehensive coverage for any damage that the car rental company will hold you liable for.

You are covered up to C$25,000 for damages to the car that the car rental company holds you liable for.

Call Travel Guards toll free number 866 385-4839 and refer to product number 008484 P1 1/09.

This happens sometimes... Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.

This happens sometimes... Please fax your credit card transaction details to 646 237-6835 and one of our billing reps will examine the charges and process a credit on your behalf. On average, it usually takes anywhere between two and four weeks to process your refund and reflect on your credit card statement.

Yes, you may use two different credit cards when booking with one of our inside sales reps. However an additional service fee will be charged based on the dollar amount of the tickets.